Client Bill of Rights
Quality of Service
You are entitled to a high level of proactive, courteous service from all of the associates at Armstrong Purselley Wealth Management Group.
You have the right to work with a trustworthy, dependable, independent advisor focused on your journey to financial success. Your advisor will develop a personal relationship with you through insightful communication highlighting our core beliefs, investment outlook and management philosophy. Your advisor will present portfolio reviews annually or as often as necessary, and be available to answer the questions that matter to you as they arise.
Recommendations Based Upon Your Needs
You have the right to independent advice and recommendations based upon your defined needs, risk tolerances, and goals. Through holistic financial planning, your needs are clearly defined and monitored.
You have the right to the strictest levels of confidentiality with information provided to your Armstrong Purselley team. Armstrong Purselley will protect all information to the highest standards outlined by SEC, FINRA, state and regulatory agencies.
You have the right to a transparent relationship and to clearly know the costs for portfolio management, transactions and advisory services. All communications with the Armstrong Purselley Wealth Management team will strive to be clear and concise. If you have a question, it is our duty to answer it for you in an understandable way.
You have the right to a prompt response from our team. As your trusted advisor, the Armstrong Purselley team commits to returning calls by the end of each business day. Should a request require additional research, our team will set a clearly defined time frame for redress.
You have the right to be communicated to in a timely manner. As your advisor, our goal is to provide you with information before the question arises, regardless of the medium used.
You have the right to continual education along your journey to financial success. Through education, our team will project reasonable expectations and achievable scenarios in the development and monitoring of your plan.
You have the right to receive best execution in all that we do. Portfolio transactions will be executed in a timely manner. All interactions with the Armstrong Purselley operations team will be timely, precise, and promptly completed.
We will strive to work with all third parties to assure accurate reporting of all accounts. Yours statements will identify all account positions held, cash receipts, and disbursements.